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Terms & Conditions

Welcome to Hellolulu.

The following terms and conditions shall govern the sale by Hellolulu (named "us") and the buyer (named "you"). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.

 

General
 

We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.

 
Product information
 
  • Most Hellolulu products displayed at the Site are available from select retailers in the Hong Kong and in select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available through other retailers' stores.
  • The prices displayed at the Site are quoted in Singapore dollars.
  • You acknowledge ordering the products for your private non-commercial use. Distributing the acquired products for a commercial purpose is prohibited. Please notice that we will claim our according trade mark rights. If you wish to place an order of a higher volume or for commercial distribution, please contact us for an individual order (info@hellolulu.com.sg). In case of non-information, high volume orders or high rates of orders in short term, we reserve the right to refuse or cancel your order.

 

Colors
 
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you should have a problem, question or concern, please contact us immediately at info@hellolulu.com.sg.

 

Payment
 
We accept all major credit cards via Pay-Pal payments. We accept payments in 24 currencies from 190 countries and markets worldwide (US$, HK$, EUR, JPY etc). Pay-Pal is using relentless fraud screens, address (AVS) and card verification (CVV2) checks, and 128-bit encryption to keep you safe from fraud.  All orders are subject to the supply of your billing address and telephone number which should match the details you have supplied to you bank.  Incorrect information may delay or prevent you order being processed. 

 

Shipping and handling
 

Enjoy free shipping for deliveries in Singapore and Malaysia via normal post.

Sale items & items below $50 will be posted via Singpost registered mail and tracking code will be sent via email to you once item is mailed out.

Regular priced items above $51 will be couriered right to your doorstep. In the case where item is not received when delivered, customers will be liable to pay for re-delivery. Alternatively, customer may opt to pick up item at our office during office hours. Prior arrangement is needed to inform us of date and time of pick up.

Once your package ships, we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at info@hellolulu.com.sg.

We do not ship to P.O.Box address and multiple addresses per order.

We hold the right to refuse shipping any order.

Items will be mailed out within 03 working days. Orders made over the weekend or public holiday will be captured on the next working day.

International:

  • Orders are shipped within 3 business days from the day of order (excluding holidays).
  • Most orders arrive within 4-15 business days from the day of order captured, arrival date is determined by destination at point of purchase and shipping method (excluding holidays). While we strive to let you receive your item soonest possible, it is not within our control once item is received by post office. 


Remarks: Please be aware that International deliveries may be charged import duties and taxes on receipt of your package and ensure the following to avoid dispatch delays:

  • You will be available to sign for your order at the above shipping address between Monday to Friday, 9am-5pm
  • If you are shopping for the first time, your shipping address is either your billing or corporate address
  • Customer is responsible for all local duties and taxes. If for any reason duties, taxes, and other fees are not paid by the customer resulting in a charge to Hellolulu by the shipping company, Hellolulu will charge the customer's account for these fees. These fees also include, but are not limited to, brokerage fees.
  • If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, you will be charged for the shipping costs back to hard graft.

 

Backorders
 
It is possible to order items that are out of stock. By doing so you would make sure that your desired bag is assembled and kept for you. The bag would be shipped to you as soon as it is ready, which due to the individual nature of our manufacturing could take a few months. We will advise the estimated delivery date upon order confirmation.

 

Exchanges
 
Please contact us in advance before returning the exchange goods.

 

Refunds
 
Please note that Hellolulu only accept refunds if the wrong item was sent to you or if the merchandise is damaged.  Refunds must made within 60days of the payment date (via paypal).  Otherwise we will not be able to handle your refunds request.

 

Privacy policy
 
We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

 

Warranty
 
Hellolulu warrants the Product against defects in materials and workmanship for a period one (1) year (excluded sales items) from the date of original purchase.  If a defect arises and a valid claim is received by Hellolulu within the Warranty Period, at its option, Hellolulu will repair the Product or exchange the Product with a functionally equivalent new product. 

Hellolulu's shall not provide any warranty or repair service to the following:

(a) non-Hellolulu Products;
(b) damage caused by accident or negligence;
(c) abuse or misuse of the Products;
(d) failed to use the Products in accordance with written instructions;
(e) modification to the Products;
(f) any scratches or surface damage.

Please follow the below instructions to get your claim processed as fast as possible:

  • Please contact us before you send the defective item to us. Otherwise we will not be able to handle your claim request. 

Hellolulu Singapore
73 Ubi Road 1 #08-59
Oxley Bizhub
Singapore 408733
 
NEED MORE HELP?
 
Please feel free to contact us with any questions.
Office Hours: Monday to Friday (9:30am-6:30pm)
 
Email: info@hellolulu.com.sg